ph962 Privacy Policy

1.About This Privacy Policy

This Privacy Policy ("Policy") describes the data processing practices of ph962 in connection with the operation of the ph962 online gaming platform at ph962.club ("Platform"). This Policy applies to all users of the Platform, including registered players, prospective players who browse ph962.club without registering, and individuals who contact ph962 support.

ph962 is committed to handling personal data in a manner that is consistent with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines. This Policy is intended to inform you of your rights as a data subject and ph962's obligations as a personal information controller.

By using the ph962 Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, you should discontinue your use of the Platform and may request account closure by contacting ph962 support.

2.Data Controller

The personal information controller responsible for your data collected through the ph962 Platform is ph962, operating at ph962.club. For all data privacy matters, you may contact ph962's designated Data Protection Officer (DPO) at:

ph962 operates within the regulatory framework established by PAGCOR (Philippine Amusement and Gaming Corporation) and complies with applicable data protection obligations under Philippine law.

3.Personal Data We Collect

ph962 collects the following categories of personal data in connection with the operation of the Platform:

3.1 Registration and Account Data

• Full legal name
• Date of birth (for age verification purposes — all players must be 21 years of age or older)
• Philippine mobile number
• Email address
• Username and encrypted password
• Residential address in the Philippines

3.2 Identity Verification (KYC) Data

• Government-issued Philippine identification document (e.g., Philippine passport, SSS ID, UMID, PhilSys National ID, Driver's License, Voter's ID)
• Selfie or liveness check image (where required)
• Proof of address documentation (where required)

3.3 Financial Data

• GCash account number or linked mobile number
• PayMaya account reference
• Bank account details (BPI, BDO, Metrobank) for withdrawal processing
• Transaction history (deposits, withdrawals, bonus credits)

3.4 Gaming and Platform Activity Data

• Game history, bet amounts, game outcomes, session durations
• Sports betting and sabong wagering activity
• Bonus and promotion usage history
• Responsible gaming settings and limit history

3.5 Technical and Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Login timestamps and session logs
• Cookies and similar tracking technology data (see Section 8)

3.6 Communications Data

• Records of your communications with ph962 customer support via live chat, email, or other channels
• Feedback and survey responses submitted to ph962

4.How We Collect Personal Data

ph962 collects personal data through the following means:

• Directly from you: When you register an account, complete the KYC verification process, make deposits or request withdrawals, contact support, or participate in promotions.
• Automatically: Through cookies, web beacons, and server logs when you access and interact with the ph962 Platform. See Section 8 for full details on cookies and tracking technologies.
• From third parties: ph962 may receive personal data from payment processors (GCash, PayMaya, BPI, BDO, Metrobank) in connection with transaction processing, and from identity verification service providers in connection with KYC compliance.
• From regulatory authorities: In limited circumstances, ph962 may receive information from PAGCOR or other Philippine regulatory bodies in connection with its regulatory compliance obligations.

5.How We Use Your Personal Data

ph962 uses personal data collected from Filipino players and site users for the following purposes:

• Account management: Creating, maintaining, and securing your ph962 account; verifying your identity; providing customer support.
• Service delivery: Processing deposits and withdrawals; facilitating game play; delivering bonuses and promotions to eligible players.
• Legal and regulatory compliance: Fulfilling ph962's obligations under PAGCOR regulations, the Philippine Anti-Money Laundering Act (AMLA), the Data Privacy Act of 2012, and other applicable Philippine laws. This includes performing Know Your Customer (KYC) and anti-money laundering (AML) checks.
• Age verification: Verifying that all players meet the mandatory minimum age of 21 years in compliance with PAGCOR regulations.
• Fraud prevention and security: Detecting and preventing fraudulent activity, unauthorized account access, bonus abuse, and other activities that violate ph962's Terms and Conditions.
• Responsible gaming: Monitoring gaming activity to identify potential problem gambling behaviors; administering responsible gaming tools including deposit limits, cooling-off periods, and self-exclusion.
• Platform improvement: Analyzing aggregated and anonymized usage data to improve the ph962 Platform, personalize the player experience, and develop new features.
• Marketing communications: Sending promotional emails, SMS messages, or in-platform notifications about ph962 offers and new games — but only where you have provided consent or where ph962 has a legitimate interest and you have not opted out.

6.Legal Basis for Processing

ph962 processes your personal data on one or more of the following legal bases as recognized under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing is necessary to perform the contract between you and ph962 (i.e., the Terms and Conditions), including providing gaming services and processing financial transactions.
• Legal obligation: Processing is required to comply with ph962's legal and regulatory obligations under Philippine law, including AMLA, PAGCOR regulations, and the Data Privacy Act of 2012.
• Legitimate interests: Processing is necessary for ph962's legitimate interests — such as fraud prevention, platform security, and responsible gaming monitoring — where those interests are not overridden by your data protection rights.
• Consent: For marketing communications and certain non-essential cookies, ph962 processes personal data on the basis of your freely given, specific, and informed consent. You may withdraw consent at any time by contacting [email protected] or adjusting your account notification settings.

7.Sharing of Personal Data

ph962 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. ph962 may share your personal data with the following categories of recipients, strictly as necessary for the purposes described in this Policy:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and cryptocurrency network providers, for the purpose of processing deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML service providers engaged to assist ph962 in verifying player identities and meeting regulatory compliance obligations.
• Game software providers: Licensed game studios and software providers whose games are integrated into the ph962 Platform. These providers may receive anonymized session and game data for technical and operational purposes.
• Regulatory authorities: PAGCOR and other Philippine government agencies or law enforcement bodies, where ph962 is legally required to disclose personal data (e.g., in response to a court order, regulatory demand, or investigation under the AMLA).
• Professional advisors: Legal counsel, auditors, and other professional advisors engaged by ph962, subject to professional confidentiality obligations.

All third-party service providers engaged by ph962 are required to implement appropriate data protection measures and to process personal data only on ph962's instructions and for the specified purposes.

8.Cookies and Tracking Technologies

ph962 uses cookies and similar tracking technologies on the ph962.club Platform. Cookies are small text files placed on your device when you visit the Platform. They help ph962 deliver a functional, secure, and personalized experience.

Types of cookies used by ph962:

• Essential cookies: Required for the Platform to function correctly — including login session management, security tokens, and fraud prevention. These cannot be disabled without affecting Platform functionality.
• Functional cookies: Enable ph962 to remember your preferences, such as language settings and responsible gaming limit configurations.
• Analytics cookies: Used to collect aggregated, anonymized data about how players interact with the Platform, helping ph962 improve features and user experience. ph962 uses analytics tools that process data in aggregate without identifying individual users.
• Marketing cookies: Used only where you have provided consent, to deliver relevant ph962 promotions and communications. You may withdraw consent for marketing cookies at any time through your account settings or by contacting [email protected].

You may configure your browser to block or delete cookies; however, disabling essential cookies will affect your ability to use certain features of the ph962 Platform, including account login.

9.Data Retention

ph962 retains personal data for the following periods:

• Account and KYC data: Retained for the duration of your account and for a minimum of five (5) years following account closure, as required by Philippine AML regulations and PAGCOR record-keeping obligations.
• Transaction and financial data: Retained for a minimum of five (5) years following the date of the transaction, as required by the Philippine Anti-Money Laundering Act.
• Gaming activity data: Retained for three (3) years following the relevant gaming session, or longer where required by regulatory or legal obligation.
• Communications data: Retained for two (2) years from the date of communication, or longer where relevant to an ongoing dispute or regulatory investigation.
• Marketing consent records: Retained until you withdraw consent, plus a reasonable period to demonstrate compliance with consent obligations.

Upon expiry of applicable retention periods, personal data is securely deleted or anonymized in accordance with ph962's data retention and disposal procedures.

10.Data Security

ph962 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the ph962 Platform.
• Encryption of sensitive personal data (including passwords and government ID details) in ph962's databases using industry-standard encryption protocols.
• Strict access controls — ph962 employee access to personal data is limited on a need-to-know basis, with role-based access permissions and multi-factor authentication for system access.
• Regular security audits and penetration testing of the ph962 Platform and infrastructure.
• Incident response procedures to detect, investigate, and respond to personal data breaches in accordance with the notification requirements of the Philippine Data Privacy Act.

11.Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ph962:

• Right to be informed: The right to be informed of how ph962 processes your personal data — as provided by this Privacy Policy.
• Right of access: The right to request a copy of the personal data that ph962 holds about you, together with information about how it is processed.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data held by ph962.
• Right to erasure: The right to request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purposes for which it was collected, and no overriding legal obligation requires its retention.
• Right to object: The right to object to processing of your personal data for direct marketing purposes, or where ph962 relies on legitimate interests as the legal basis for processing.
• Right to data portability: The right to receive a copy of personal data you have provided to ph962 in a structured, commonly used, machine-readable format, where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe ph962 has processed your personal data in violation of the Data Privacy Act.

To exercise any of the above rights, please submit a written request to [email protected]. ph962 will respond to data subject requests within fifteen (15) business days of receipt, as required under the Data Privacy Act.

12.Minors and Age Restriction

The ph962 Platform is strictly intended for individuals who are 21 years of age or older, in compliance with PAGCOR regulations applicable to online gaming in the Philippines. ph962 does not knowingly collect personal data from individuals under the age of 21.

If ph962 determines that personal data has been collected from an individual under 21 years of age, ph962 will take immediate steps to delete such data and close the associated account. Age verification is conducted as part of the KYC process for all registered players.

If you believe that a minor has registered on the ph962 Platform or that ph962 has inadvertently collected personal data from a minor, please notify ph962 immediately at [email protected].

13.Updates to This Privacy Policy

ph962 reserves the right to update or amend this Privacy Policy at any time to reflect changes in ph962's data processing practices, applicable law, or regulatory requirements. The most current version of this Policy will always be published at ph962.club/privacy-policy, with the "Last Updated" date revised accordingly.

For material changes to this Policy — particularly changes that affect how ph962 uses personal data in ways that differ significantly from those described in this Policy — ph962 will provide notice to registered players via email or in-platform notification prior to the change taking effect. Continued use of the ph962 Platform following notification of a material change constitutes your acceptance of the updated Policy.

14.Contact and Data Privacy Inquiries

For all questions, concerns, or requests relating to this Privacy Policy or ph962's handling of your personal data, please contact ph962's Data Protection Officer:

For general account support and non-privacy matters, please contact the ph962 support team at [email protected] or via live chat on ph962.club, available 24/7.